Mitel 400 Call Center solutions – simply better

The Mitel 400 Call Center provides all the key functionality that small and medium-sized businesses need – a cost effective, worthwhile solution. For more than a decade businesses have been successfully using Mitel solutions to maintain their market share

Key Benefits of Mitel 400 Call Center solutions:

  • Flexible routing mechanism
                - Cyclic, linear or longest waiting time
                - CLIP based (VIP, regional areas...)
                - Last agent
                - Groups overflow
  • All types of system phones supported
  • Agent front-end integrated in Office Suite
  • Home office agent
  • Supervisor features for controlling the agent workload for the medium-term planning and optimizing of the call center agents
  • Emergency call routing
  • On and off-line statistics, wall board
  • Integrated tools for online and offline data analysis (call distribution, call duration, wrap-up time, etc.)
  • Flexible expandability
  • IVR

  • MiContact Center Solidus

    MiContact Center Solidus is a rich suite of seamlessly integrated Unified Communications and Collaboration (UCC) and contact center applications for intelligent interaction in the enterprise.

    Key Benefits of MiContact Center Solidus:

  • All-in-one contact center with a single software stream offering seamless growth, feature extension, and deployment flexibility.
  • Choose from on premise, virtualized, hybrid or cloud (with native multi-tenanting)
  • Support for up to 15,000 concurrent agents under a resilient environment.
  • Integrated Unified and Collaborative Communications with email, Chat, SMS, instant messaging, Twitter, Face book, desktop sharing,
          presence, directory search, knowledgebase for FAQ.
  • Full mobility supporting numerous devices and allowing agents and supervisors to work anywhere, anytime.
  • Open architecture with flexible open APIs (Soap, VXML, ODBC) and toolkits for 3rd party integrations (WFM, CRMs, etc)
          to deliver true business process efficiency
  • Open Media API provides prioritized routing and IVR control, queuing and reporting of any external media type – social, tasks, video, case management.
  • Business Control through Analytics and Reporting
  • Flexible packaging and licensing; Concurrent licensing. Also available as Lite and SME Multimedia versions for up to 50 agents.
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